Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the Deltio website monitoring service ("Service") provided by Osabee Limited, a company incorporated in England and Wales (Company No. 8401796), 12 Helmet Row, London EC1V 3QJ, United Kingdom ("Osabee", "we", "us").

By creating an account or using the Service, you agree to these Terms. If you are acting on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

2. The Service

Deltio provides automated monitoring of website sitemaps, SEO metadata, and server availability, with alerts delivered via email and Slack. Features and limits depend on your subscription plan.

We reserve the right to modify, suspend or discontinue any feature of the Service with reasonable notice. We will endeavour to provide at least 14 days' notice for material changes.

3. Accounts

You must provide accurate registration information and keep it up to date. You are responsible for maintaining the confidentiality of your password and for all activity under your account. You must notify us immediately at hello@deltio.io of any unauthorised access.

You may not share your account credentials, resell access to the Service, or create accounts by automated means.

4. Acceptable use

You agree not to use the Service to:

• Monitor websites you do not own or have explicit authorisation to monitor
• Send automated requests that damage, overload, or impair monitored services
• Circumvent security measures or access controls
• Violate any applicable law or regulation
• Infringe the intellectual property rights of any third party

We may suspend or terminate accounts that violate these rules without prior notice and without refund.

5. Subscription and payment

5.1 Plans and billing

The Service is offered on monthly and annual subscription plans. Fees are charged in advance at the start of each billing period. Prices are shown on our pricing page and are exclusive of VAT where applicable.

Payments are processed by Stripe, Inc. By providing payment details you authorise us to charge your payment method on a recurring basis until you cancel.

5.2 Cancellation

You may cancel your subscription at any time from your account settings. Your access will continue until the end of the current billing period, after which it will not renew.

5.3 No refunds

All fees are non-refundable. We do not provide refunds or credits for partial periods, unused features, or early cancellations, whether for monthly or annual plans. If you cancel an annual plan mid-term, you retain access until the period ends but no refund is issued for the remaining months.

By subscribing you acknowledge that you are purchasing immediate access to a digital service and expressly waive any statutory cooling-off period where permitted by applicable law.

5.4 Price changes

We may change subscription prices with at least 30 days' advance notice. Price changes take effect at your next renewal. Continued use after a price change constitutes acceptance.

5.5 Failed payments

If payment fails, we will retry and notify you. If payment is not received within 7 days of the renewal date, we may downgrade or suspend your account.

6. Free trial

We may offer a free trial period. No payment method is required during the trial unless stated. At the end of the trial, the Service will revert to free-tier limits unless you subscribe. Trial access may be withdrawn at our discretion.

7. Intellectual property

The Service, including all software, design, trademarks, and content, is owned by Osabee Limited or its licensors. Nothing in these Terms grants you any intellectual property rights in the Service beyond the limited right to use it as described herein.

You retain all rights in the websites and data you monitor. You grant us a limited licence to process that data solely to provide the Service.

8. Availability and uptime

We aim for high availability but do not guarantee uninterrupted or error-free operation. We perform maintenance that may cause temporary downtime; we will endeavour to schedule this outside peak hours. We are not liable for losses arising from unavailability.

9. Limitation of liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind, express or implied
• We are not liable for any indirect, incidental, consequential, or punitive damages, including lost profits, data loss, or business interruption
• Our total aggregate liability to you for any claim arising under these Terms shall not exceed the fees paid by you to us in the 3 months preceding the claim

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

10. Indemnification

You agree to indemnify and hold harmless Osabee Limited and its officers, directors and employees from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service in breach of these Terms.

11. Termination

Either party may terminate the agreement by cancelling the subscription. We may terminate or suspend your account immediately if you breach these Terms, fail to pay fees, or if we are required to do so by law. On termination, your right to use the Service ceases and we may delete your data after a 30-day retention period.

12. Data protection

We process personal data in accordance with our Privacy Policy, which forms part of these Terms. Where we process data on your behalf as a data processor (e.g. information about visitors to your monitored websites), a Data Processing Agreement is available on request.

13. Governing law and disputes

These Terms are governed by the laws of England and Wales. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For consumers resident in the EU or Northern Ireland, mandatory local consumer protection laws may additionally apply.

14. General

• Entire agreement: These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Osabee regarding the Service.
• Severability: If any provision is found unenforceable, the remainder continues in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement.
• Assignment: You may not assign your rights without our prior written consent. We may assign our rights in connection with a merger or sale of our business.

15. Contact

Osabee Limited
12 Helmet Row, London EC1V 3QJ, UK
hello@deltio.io